Terms & Conditions
Bottle & Jug Dept is a trading name of Brooksteed Bottle & Jug Dept. Ltd (“We”). We are a limited company registered in England and Wales under company number 11227232.
You can contact us by:
Calling us on 07552164518
By registering your details on our website, you consent to Bottle & Jug Dept. maintaining, recording, holding and using personal data we collect about you. We promise to never share or disclose your personal information with anyone else unless legally obliged to by the Government agencies. We are fully committed to the Data Protection Act 1998, and are dedicated to the privacy of your information.
When you register as a customer, you opt in to receive regular email newsletters and offers. However if you would prefer not to receive emails from us, please contact us by emailing firstname.lastname@example.org. We will never pass on your details to a third party for marketing purposes.
We accept all major credit and debit cards, including Mastercard, Visa and American Express. For card transactions, payments are securely processed using SSL protocol via the Worldpay payment gateway.
Returns, Cancellations and Non-Delivery
If you're unhappy with your delivery then please contact us via email or telephone within seven working days after it's received. The items must be returned in their original condition and packaging within 14 days from the date of delivery of your order. We will refund the value of your order minus any discounts and delivery charges. Ensuring the safe return of the package and postage cost will be the responsibility of the customer. Breakages do occasionally happen. Please let us know straight away if there's anything broken and we'll refund you for the broken items.
Title is retained with Bottle & Jug Dept. Ltd until payment in full is received, and until the customer takes final delivery of the goods.
We make every effort to supply goods as shown on our web site, however occasionally we do have to substitute beers for an alternative of equal or greater value, where a valid substitute is available. In this event, we will attempt to contact you first.
It is against the law to sell or supply alcohol to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in any doubt of the age of the recipient of an order they will request photographic ID. In the event that this is not satisfied they are not permitted to leave the delivery.